Technical Support – Immunoassay

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals. • Respond promptly to customer inquiries when local engineer needs support through virtual or on-site visits support. • Maintain an in-depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues. • Monitor and analyze support metrics to identify trends, recurring issues, and areas for improvement on service efficiency and cost of parts.

🎯 Requirements

• Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related field. • Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry. • Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair. • Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues. • Strong verbal and written communication skills, with the ability to clearly convey technical information to non-technical users both English and Italian.

🏖️ Benefits

• Health insurance • Opportunities for professional development