Technical Support Specialist – Systems

Job not on LinkedIn

🔥 16 hours ago

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide advanced technical support via phone, email, and web for instrumentation systems • Troubleshoot complex hardware, software, and connectivity issues • Collect and document detailed information about instrument-related complaints • Perform root cause analysis and replicate issues where possible • Conduct advanced data analysis and systematic troubleshooting • Investigate and resolve customer technical issues affecting instrument functionality and system uptime • Prioritize critical cases and restore system uptime for customers and patients • Provide remote support and attend on-site customer visits as needed • Share expertise across systems and contribute to team learning • Support knowledge base updates • Mentor less-experienced Technical Support colleagues • Assist with training to improve team capability • Report to the Customer Care Manager of Italy/Portugal as part of the Technical Customer Support team

🎯 Requirements

• Bachelor’s degree (or equivalent experience) in Engineering, Electronics, Biomedical-engineering, Life Sciences, Clinical Laboratory Science, Laboratory Technician or a related field • Multiple years of relevant experience in technical support of medical devices, diagnostic instrumentation, laboratory systems, or a clinical laboratory environment • 2–3 years experience in health care / biomedical / handling Medical Devices in the region • Knowledge of diagnostic market • Familiarity with molecular diagnostics and laboratory workflows in clinical or research settings • Expertise in troubleshooting complex hardware/software issues of laboratory instruments, including mechanical, electronic, and firmware issues • Experience in a regulated medical device or diagnostics environment • Proficiency with computer systems and networking, including Windows OS, LIS integration, and basic networking protocols • Ability to travel 15% in Europe, occasionally outside Europe • CRM or complaint handling systems experience is a plus, including Salesforce.com or similar tools

🏖️ Benefits

• Comprehensive health care program • Paid time off • 8€ meal voucher per day worked • Mandatory national insurance (Fondo Est) • Supplementary health insurance (Previass II) with full coverage for the employee and family members • Internet reimbursement • Home Office reimbursement • IT peripherals reimbursement • Flexible remote working arrangement