Account Manager

November 6

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Dandy

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Healthcare Insurance

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Build and maintain strong, trust-based relationships with dentists, office managers, and clinical staff. • Monitor account health to prevent churn and maintain a high Net Dollar Retention rate. • Identify and execute on opportunities to grow “same store” sales through upsells, cross-sells, and increased utilization. • Conduct regular outbound calls, emails, and virtual meetings to drive engagement and adoption of Dandy products and workflows. • Respond promptly to practice needs, troubleshooting issues and coordinating with internal teams for quick resolution. • Deliver ongoing product education and best practices to maximize ROI and customer satisfaction. • Track account metrics and share actionable feedback with product, operations, and leadership teams. • Up to 15% travel for customer visits, events, and company meetings.

🎯 Requirements

• 2+ years in account management, customer success, or B2B sales, preferably in dental, healthcare, or SaaS. • Proven track record of meeting revenue or retention goals, handling escalations, and driving adoption. • Excellent verbal and written communication skills in English; French proficiency is a plus (especially for Quebec market coverage). • Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. • Comfortable using analytics and KPIs to guide decision-making. • Quick learner with CRM and productivity tools (e.g., Salesforce, HubSpot, or similar). • Resourceful and proactive, with a consultative approach to resolving customer challenges. • Familiarity with Health Canada Compliance – Understand how Health Canada regulates dental materials as medical devices (including Class II/III device requirements) and the Provincial Nuances of regional licensing and practice norms (Ontario vs BC vs Quebec).

🏖️ Benefits

• Competitive compensation package including base salary + performance-based incentives • Comprehensive benefits and professional growth opportunities • Healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off