Senior Manager, Customer Expansion

🕒 September 23

🇲🇽 Mexico – Remote

💵 $138.5k - $167.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Build and lead the Expansion organization through frontline leaders across BDR and STS functions • Develop and refine repeatable expansion playbooks across Dandy’s product portfolio • Build the BDR-to-STS motion and playbooks for events, in-person trainings, and high-touch expansion opportunities • Establish operating cadence, metrics, and accountability systems • Use leading indicators to identify gaps and drive action • Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction • Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale • Test, iterate, and operationalize new expansion motions as the business evolves

🎯 Requirements

• 5+ years of B2B sales, customer growth, or related commercial experience • 3+ years managing and developing sales teams and frontline leaders • Proven track record of building and scaling teams • Strong operational discipline, including establishing clear metrics and following through on execution • Strong commercial instincts and understanding of customer engagement, revenue, adoption, and retention • Ability to build processes, playbooks, and operating rhythms from scratch • High agency and bias toward action • Excellent cross-functional communication and ability to operate across strategy and execution • Experience building expansion, cross-sell, account growth, or customer revenue motions preferred as a bonus • Experience managing BDR and/or STS teams through frontline leaders preferred as a bonus • Experience with events, field sales, customer training, or other high-touch commercial motions preferred as a bonus • Experience operating across SMB and Enterprise preferred as a bonus • Familiarity with dental, healthcare, SaaS, or recurring-revenue businesses preferred as a bonus

🏖️ Benefits

• Equity • Healthcare • Dental • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Inclusive benefits tailored to each country • Equal-opportunity and inclusive workplace • Interview accommodations for individuals with disabilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume