Senior Manager, Revenue Operations – Customer Success

🔥 3 minutes ago

🇪🇸 Spain – Remote

💵 €80k - €100k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Own end-to-end Revenue Operations support for the Customer Success organization, from training to ramped customer • Translate company-level revenue and pipeline goals into executable operating plans • Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management • Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies • Build reporting and dashboards covering rep activity, productivity, funnel conversion, pursuit health, and pipeline generation • Identify funnel gaps and improve connect rates, meeting-set rates, show rates, and meetings held • Design, refine, and automate workflows to increase Customer Success efficiency and reduce administrative work • Establish pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes • Partner with Sales, Marketing, Enablement, and central RevOps across the top-of-funnel customer journey • Support experiments and pilots across messaging, channels, lead prioritization, and rep workflows, translating successful tests into scalable processes • Support an internationally expanding Customer Success organization

🎯 Requirements

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field • Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization • Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation • Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management • Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex • Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms • Exceptional analytical, communication, and stakeholder-management skills • Experience working in high-growth, fast-paced environments preferred • Operates with urgency and ownership and is comfortable navigating ambiguity • Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution

🏖️ Benefits

• Healthcare • Dental benefits • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Inclusive, country-tailored benefits packages