Operations Associate – Data & Technology

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Darkroom

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

Darkroom is a world-class growth marketing company specializing in services that span the entire customer journey. As the 385th fastest growing private company in America according to the Inc. 5000 in 2023, Darkroom focuses on maximizing ROI for its clients. They offer services such as Amazon Marketplace Management, Creative Services, Paid Media Management, Retention Marketing, and Website Optimization. With a strong emphasis on integrating finance, creativity, and performance into growth marketing strategies, Darkroom leverages data infrastructure and attribution to enhance advertising effectiveness and profitability. Their committed approach has created over $1 billion in attributable revenue for clients, making them a trusted partner for leading companies worldwide.

📋 Description

• Own the full lifecycle of the Flight Plan from client onboarding through full operational deployment. • Ensure each client's Flight Plan is properly set up, maintained, and generating actionable insights. • Monitor the health and accuracy of each client's operational and financial dashboards — including P&Ls, revenue tracking, and margin reporting. • Proactively identify gaps or inefficiencies in a client's infrastructure and drive resolution. • Ensure clients are actively using and benefiting from the insights derived from their Flight Plan. • Build and maintain automations that connect platforms and remove manual work. • Audit existing automations, catch weak points early, and keep everything running reliably. • Document workflows and integrations so the team can rely on them without you in the room. • Partner with cross-functional teams to surface pain points and design fit-for-purpose solutions. • Experiment with LLMs and emerging tools and translate capability into operational value. • Help build AI-enhanced workflows that make the team faster and sharper. • Support leadership in evaluating new platforms and surface clear, well-scoped recommendations. • Document systems and adoption guidelines to support rollout across the team.

🎯 Requirements

• Proficient in SQL (BigQuery preferred) — comfortable with joins, nested schemas such as Shopify and Amazon Seller Central data, and aggregation logic. • Comfortable working with Python for automation and APIs, including data extraction, Cloud Functions, scheduled jobs, and ETL workflows. • Hands-on experience designing and deploying no-code or low-code automations (Zapier, Make, n8n, or similar) and working knowledge of API integrations across SaaS platforms. • Working knowledge of data warehousing and cloud infrastructure (GCP preferred), including BigQuery architecture and pipeline automation. • Fluent in English and comfortable in client-facing roles, including direct conversations with US-based e-commerce founders and operators. • Proficient in Excel and Google Sheets. • Organized, detail-oriented, and relentless about accuracy. • Preference for ownership over supervision and execution over theory. • Able to manage a complete financial and operational infrastructure — including dashboards and P&Ls — and ensure systems are clean, accurate, and actionable.

🏖️ Benefits

• Unlimited PTO + Local Holidays • Remote-First Culture • Parental Leave • Growth