Senior Retention Specialist, Copy & Content

🔥 3 minutes ago

🌐 Brazil, Portugal, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darkroom

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

Darkroom is a world-class growth marketing company specializing in services that span the entire customer journey. As the 385th fastest growing private company in America according to the Inc. 5000 in 2023, Darkroom focuses on maximizing ROI for its clients. They offer services such as Amazon Marketplace Management, Creative Services, Paid Media Management, Retention Marketing, and Website Optimization. With a strong emphasis on integrating finance, creativity, and performance into growth marketing strategies, Darkroom leverages data infrastructure and attribution to enhance advertising effectiveness and profitability. Their committed approach has created over $1 billion in attributable revenue for clients, making them a trusted partner for leading companies worldwide.

📋 Description

• Write email and SMS copy for campaigns, flows, and automations from lead capture through activation, loyalty, and repeat purchase • Develop and maintain the client’s marketing calendar • Sequence campaigns against the strategy set by the Associate Director • Flag capacity risks and scheduling conflicts • Write creative briefs for the design team • Review and approve designs in Figma and shepherd assets to final • Own the client’s brand voice and copy guidelines • Partner with the CRM Specialist to align copy, segmentation logic, and dynamic content • Proof every send, including copy, links, personalization, and rendering • Review performance with the Associate Director and apply learnings to future copy tests

🎯 Requirements

• 3–5+ years of experience writing marketing copy, with meaningful time in email, SMS, or lifecycle marketing • Strong portfolio demonstrating copy quality and measurable impact • Excellent short-form copywriting skills for subject lines, preheaders, body copy, CTAs, and SMS • Ability to explain consumer technology, software, or digital subscriptions clearly without jargon • Experience writing lead capture, opt-in, welcome, first-conversion, onboarding, and subscription activation messaging • Experience with loyalty, rewards, and win-back programming • Understanding of segmentation strategy and writing distinct copy for different audiences • Ability to direct design and write clear creative briefs • Fluency in Figma • Ability to manage a high-volume marketing calendar • Strong attention to proofing, links, personalization tokens, and brand consistency • Ability to receive feedback, iterate quickly, and present and defend creative choices to clients • Working knowledge of an enterprise ESP such as Braze, Salesforce Marketing Cloud, Iterable, Customer.io, or comparable tools is a plus • Clear, fluent English communication with U.S.-based clients and senior stakeholders • Ability to work 9 am–5 pm EST; non-negotiable

🏖️ Benefits

• Unlimited PTO + Local holidays (Relevant to your hub) • Remote-First Culture • Flexible parental leave • Growth opportunities through interdisciplinary exposure and skill development