Technical Success Manager, LATAM

🔥 21 hours ago

🌐 Mexico, United States, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇺🇸 United States – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darktrace

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 Post-IPO Secondary - Darktrace on 2020-03

Cybersecurity • Artificial Intelligence

Darktrace is an AI-native cybersecurity company that delivers autonomous detection and response across network, email, cloud, endpoint, OT and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models that learn an organization’s unique normal to spot novel and subtle threats, provide real-time detection, and take targeted autonomous actions to contain attacks. Darktrace serves enterprises and organizations worldwide with cloud-native, AI-driven security products, threat investigations, incident readiness services, and integrations for comprehensive cyber resilience.

📋 Description

• Serve as a trusted advisor to customer security and IT teams • Help customers adopt and operationalize cybersecurity solutions • Drive technical value realization, strengthen adoption, mitigate risk, and support long-term success • Build trusted relationships with customer security, IT, and technical stakeholders • Develop technical success plans that drive adoption, value realization, and operational maturity • Identify strategic use cases that embed cybersecurity technology into daily workflows • Monitor customer health, engagement, and adoption metrics to proactively address risks and challenges • Help customers accelerate time-to-value and achieve desired business and security outcomes • Partner with Sales, Solutions Engineering, Professional Services, and Support teams • Support customer retention, growth, and overall success • Share customer feedback, requirements, and opportunities across the organization

🎯 Requirements

• 3+ years of experience in a customer-facing technical role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar • Experience working with enterprise customers in cybersecurity, networking, cloud, SaaS, infrastructure, or related technology environments • Strong customer relationship management and stakeholder engagement skills • Ability to translate complex technical concepts into practical business outcomes • Experience driving customer adoption, retention, and long-term success • Excellent communication and presentation skills • Collaborative mindset and enthusiasm for working across global teams • Fluency in English • Fluency in Spanish • Portuguese is a strong plus, but not required

🏖️ Benefits

• Investment in skills, learning, and development opportunities • Equal opportunity employment • Reasonable accommodations for qualified individuals with disabilities