Eviction Manager

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7 hours ago

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Darwin Homes

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Real Estate • SaaS • Technology

Darwin Homes is a tech-enabled platform that simplifies the single-family home rental experience by providing an array of digital services for residents and property owners. Their offerings include easy online property searches, tech-driven application processes, and integrated smart home technologies such as smart locks for self-guided viewings. Darwin Homes ensures seamless move-in experiences with moving assistance and set-up of utilities, and offers secure online payment systems for rent. Additionally, their platform delivers 24/7 digital support for residents and facilitates fast repair services through a wide network of vendors, ensuring a high level of customer satisfaction. Based in Texas, Darwin Homes aims to make renting a home straightforward and efficient, enhancing the real estate rental industry with innovative technology.

51 - 200 employees

🏠 Real Estate

☁️ SaaS

📋 Description

• Manage, track, and report on eviction case progress across all clients and markets. • Collaborate with and support internal ops teams to enhance team efficiency. • Provide weekly performance summaries and case updates to internal stakeholders for client-facing reporting. • Manage eviction coordinator performance, processes, and adherence to SLAs to include: Establish, iterate, and document best practices and SOPs for day-to-day management. • Enforce SLAs to ensure timely, accurate processing of notices, filings, attorney communications, internal communications, and related administrative tasks. • Provide direct management to the Evictions Coordinator Manager through weekly 1:1s and support weekly team syncs. • Conduct recurring performance and quality audits to ensure eviction data and documentation are accurate, complete, and consistently maintained. • Provide national attorney and vendor oversight. • Manage attorney vendor relationships and performance through recurring meetings, performance reviews, escalation management, etc. • Source, evaluate, and onboard new eviction attorney firms as needed. • Complete recurring invoice reviews to ensure accuracy and conduct quarterly cost analyses to monitor financial performance and budget adherence. • Support and manage all evictions-related escalations. • Attend remote and in-person legal hearings when required. • Document and research all local regulations surrounding landlord-tenant law, updating with legislation changes and seasonality. • Other duties as assigned.

🎯 Requirements

• Excellent written and verbal communication skills • Strong organizational and time-management skills • Experience managing complex legal or jurisdictional requirements for SFR property management • Experience managing 5+ nationwide legal or operational vendors • Ability to confidently adopt and navigate new technology; proficiency in MS Office, Google Workspace, Slack, and Zendesk • 3-5 years of prior eviction management or legal coordination within the SFR industry.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities • Employee accommodations for disabilities • Equal opportunity employment practices