Lead Customer Account Manager

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🔥 10 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Datacor, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🍽️ Food & Beverage

🏭 Manufacturing

☁️ SaaS

Food & Beverage • Manufacturing • SaaS

Datacor, Inc. is a leading provider of advanced process manufacturing software, offering integrated ERP and CRM solutions to maximize productivity and business growth. Their software solutions cater to the chemical, food & beverage, personal care, industrial, coatings & adhesives, and animal feed & pet food nutrition industries. Datacor provides industry-specific, configurable technology to enhance operational visibility and control, helping businesses manage complex pricing, formulas, and specifications while complying with government regulations. With a strong reputation as industry experts, Datacor is recognized for its robust support during software implementation and ongoing customer collaboration, particularly excelling in chemical distribution software.

📋 Description

• Grow recurring revenue and boost net retention for assigned book of business • Develop and execute engagement plans to maximize customer value • Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers • Lead business process reviews with customers to uncover customer priorities and key business problems • Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Engineering and Services • Prime customer base for renewals in collaboration with Renewals Team • Serve as a customer advocate with relevant internal teams • Coordinate internal Datacor resources across various teams to ensure customer satisfaction • Keep track of customer progress on key projects and implementations • Manage client expectations regarding the delivery of Datacor products and services

🎯 Requirements

• Background in enterprise software/SaaS Sales, Account Management, Customer Success or similar role • 4 Year college degree or equivalent experience • 5+ years of SaaS selling experience, ERP experience preferred • Demonstrated success closing six figure deals • Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders • Proven ability to lead customers through large, complex projects • Strong ability to understand technical concepts and problem solve • Excellent written and verbal communication skills • ERP, manufacturing, and warehouse management software experience is preferred • Understanding of process manufacturing & distribution concepts in the Chemical and Food and Beverage industry is preferred • Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales etc. is preferred

🏖️ Benefits

• Datacor is an Equal Opportunity Employer • Use of AI During Interviews: Candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise.