Technical Account Manager 2

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Datadog

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Datadog is a comprehensive observability and security platform that provides integrated monitoring for infrastructure, applications, and cloud services. It enables organizations to gain end-to-end visibility into their technology stacks, optimize performance, and manage security threats in real time. Datadog's solutions include application performance monitoring, logs management, and operational analytics, making it essential for teams looking to improve their digital experience and streamline software delivery processes.

📋 Description

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements • Participate and prepare for Monthly and Quarterly Business Reviews with customers • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products • Continuously evolve best practice to technical product adoption and customer success

🎯 Requirements

• Someone with a solid technical grounding and hands-on experience of IT Operations • Confident in your hands on experience AWS, Azure or GCP • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. • Able to sit up to 4 hours, traveling to and from client sites • Able to travel via auto, train or air up to 30% of the time • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space • Experienced using Datadog and/or other cloud monitoring tools

🏖️ Benefits

• Best-in-breed onboarding • Generous global benefits • Intra-departmental mentor and buddy program for in-house networking • New hire stock equity (RSUs) and employee stock purchase plan (ESPP) • Continuous professional development, product training, and career pathing • An inclusive company culture, able to join our Community Guilds and Inclusion Talks