Customer Success Manager, Paid Social Media Buyer – Social Media Marketing Experience

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DatAds

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SaaS • B2B

DatAds is a SaaS platform that helps marketing and creative teams and agencies instantly understand which ad creatives drive performance by breaking down creatives by concept, angle, creator, format and key metrics. It unifies ad platforms, attribution tools, and even ChatGPT prompts into a single dashboard to surface visual ad insights, speed creative reporting, and provide actionable recommendations for creative testing and optimization.

1 - 10 employees

Founded 2023

☁️ SaaS

🤝 B2B

📋 Description

• Support and development of our eCom & agency clients. • Analyze existing setups, identify optimization opportunities, and help integrate DatAds more effectively into their daily processes. • Conduct regular calls with clients, provide support via Slack, and actively assist with strategic questions regarding their creatives & campaigns. • Identify growth opportunities with existing clients and proactively reach out to inactive or former leads via our CRM. • Create copy, emails, and short updates for customer retention, success communication, and to support sales activities. • Work closely with the two founders, Max and Daniel, contribute your own ideas, and continuously improve our internal processes.

🎯 Requirements

• At least 2 years of experience in performance advertising (e.g., Meta, Google, LinkedIn, or TikTok) – both in operational campaign management and strategic development. • Ideally experience in an agency or as a freelancer – you understand the dynamics, responsibility, and initiative that come with it. • Hands-on mentality – you take action instead of just analyzing and find pragmatic solutions. • Growth mindset & self-motivation: You want to see results, take ownership, and build something. • Confident, personable manner in customer communication – both written and in video calls. • Fluent German and good English, written and spoken.

🏖️ Benefits

• Professional growth: You will be actively involved in exciting projects and have high ownership over your responsibilities. • A steep learning curve is guaranteed. • Dynamic start-up atmosphere: Fast communication and decision-making, flat hierarchies, a talented and motivated founding team, and shared celebrations of successes. • Flexible work: Adapt your working hours to your needs and enjoy the option to work remotely + 25 days of vacation. • Marketing network: Find your entry into the marketing scene with us, learn from experts, and expand your professional network with top people from the marketing industry.