Technical Account Manager

🕒 March 31

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dataiku

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $400M Series E on 2021-08

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Organizations that use Dataiku elevate their people (whether technical and working in code or on the business side and low- or no-code) to extraordinary, arming them with the ability to make better day-to-day decisions with data.More than 450 companies worldwide use Dataiku to systemize their use of data and AI, driving diverse use cases from fraud detection to customer churn prevention, predictive maintenance to supply chain optimization, and everything in between.

📋 Description

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan • Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks • Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team • Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing • Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: • Dataiku platform architecture and deployment • Platform operations and upgrades • Best practices for platform usage • Security, data management, and compute resources • ML-Ops, monitoring, and scaling strategies • Assist clients in integrating the product into their systems and troubleshoot technical challenges • Capture client feedback and feature requests to inform the Product and Engineering teams • Advise client tech leaders on complementary technologies and long-term technical strategy. • Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

🎯 Requirements

• 7+ years of experience in a customer-facing technical role • Native or bilingual proficiency in German • Strong communication and client relationship skills • Experience supporting both pre- and post-sales engagements • Proficiency in Linux system administration, including networking • Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM) • Hands-on experience with cloud platforms (AWS, Azure, GCP) • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning • Familiarity with the Hadoop and/or Spark ecosystems

🏖️ Benefits

• Flexible working hours • Professional development opportunities