Support Engineer I

Job not on LinkedIn

🕒 April 7

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $40k - $56.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Data Innovations LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Data Innovations LLC is a healthcare-focused laboratory software company that provides enterprise middleware and connectivity solutions to hospitals and clinical laboratories worldwide. Their products (Instrument Manager, EP Evaluator, Lab GPS, analytics and quality tools) enable instrument and system integration, lab productivity, performance monitoring, and regulatory-quality assurance to optimize lab uptime and improve patient care. Data Innovations delivers SaaS/enterprise software and professional services to health systems, diagnostic labs, and instrument vendors across multiple global regions.

📋 Description

• Provide high quality, world class technical support to customers • Handle entry level customer calls and cases • Escalate complex issues to senior staff or Management • Develop working knowledge on Data Innovations’ products • Provide outstanding customer support to Data Innovations’ customers • Respond to customer requests for support and provide timely resolutions • Demonstrate excellent customer service skills • Assist in developing and maintaining internal work instructions • Manage multiple customer issues simultaneously • Drive excellence through quality closures of cases • Document customer interactions, efforts and resolutions • Escalate issues following department process for rapid resolution • Participate in rotating shifts for after-hours emergency support • Professionally answer incoming calls and route them appropriately

🎯 Requirements

• Excellent customer service skills • Ability to communicate and understand technical language • Strong interpersonal and communications skills • Problem solving capability • Collaborative team player • Ability to prioritize, manage time effectively and multitask • Must comply with and pass initial background check and drug screening • Must comply with company vaccination policy

🏖️ Benefits

• Medical • Dental • Vision • Basic life insurance • Paid holidays • Paid time off • 401(k) matching plan