Technical Support Specialist

Job not on LinkedIn

🕒 April 2

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $52.2k - $91.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

⚡ Energy

🔬 Science

B2B • Energy • Science

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Providing advanced technical support for CIJ, IJ, TTO, and Laser systems. • Diagnosing complex hardware, software, ink, and application issues. • Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP. • Acting as an escalation point for customers and field teams. • Collaborating with Engineering, Quality, and Global Technical Support. • Creating and maintaining technical documentation and knowledge articles. • Travel and working conditions include domestic and international travel up to approximately 25%.

🎯 Requirements

• Experience in advanced technical support in an industrial or manufacturing environment. • Demonstrated experience with applications and system integration. • Experience resolving complex technical escalations. • Ability to work independently in a remote environment. • Willingness to travel domestically and internationally. • Must be within commutable distance from Grand Rapids, MI. • Experience with coding and marking equipment (CIJ, IJ, TTO, Laser). • Knowledge of industrial automation environments and plant systems. • Familiarity with remote diagnostic tools and CRM or ticketing systems.

🏖️ Benefits

• paid time off • medical/dental/vision insurance • 401(k)