Technical Support Engineer

🕒 April 1

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TRACTIAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

⚡ Energy

Enterprise • Industrial • Energy

TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.

📋 Description

• Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context. • Resolve complex technical problems by delivering accurate and timely engineering solutions. • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights. • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM. • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise. • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

🎯 Requirements

• Vibration Analysis CAT III certification. • At least 5 years of experience troubleshooting in industrial manufacturing environments. • Ability to work Eastern Standard Time (EST) hours. • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

🏖️ Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.