Support Analyst III

🕒 April 1

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TekniPlex

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💊 Pharmaceuticals

B2B • Pharmaceuticals

TekniPlex is a global materials science and packaging company that designs, manufactures, and supplies engineered components, medical tubing, specialty films, and packaging solutions for healthcare, pharmaceutical, life sciences, and consumer markets. It provides B2B manufacturing and technical services including precision extrusion, sterile packaging, and labware to support drug delivery, medical devices, and consumer product applications.

📋 Description

• Participate in LN implementation efforts (Finance) including process mapping, training key users, preparing training material, guides, go-live activities, and providing project manager with status and potential risks • Collaborate on financial integration document types mapping • Collaborate on end-user support, resolving user-reported issues • Develop Knowledge Base Articles & Work Instructions/User Guides • Facilitate and conduct user training sessions • Work with business to translate needs and work with cross-functional teams, developers, and testers to design, develop, and test new solutions • Work proactively to improve current processes and drive down user support issues • Knowledge sharing with peers & training team members to strengthen the Support Team • Perform other duties as assigned by the reporting manager • Coordinate and manage minor projects

🎯 Requirements

• 7+ years of troubleshooting experience in LN Finance and manufacturing functional areas • Advanced knowledge in Finance modules (ACP, ACR, and Cost Accounting), General Ledger, databases, Master Data, Sales, Purchasing, and Manufacturing • Technical and functional experience in ERP LN Finance modules, LN Database, defining interfaces between different versions of LN (10.4, Cloud suite, etc.) • Strong analytical and critical thinking skills • Ability to work with business users to collect and document business requirements • Strong IT Computer Science background and Financial/Accounting knowledge • Ability to understand and map financial integrations document types in the Mapping Scheme • Requires Good Coordination and Communication skills within IT and Business teams • Ability to effectively coordinate and manage minor projects • Work experience in a manufacturing environment.

🏖️ Benefits

• Medical Coverage • Prescription Drug Coverage • Telemedicine • Dental Coverage • Vision Coverage • Employee Assistance Program • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Basic Term Life/AD&D Insurance • Voluntary Life/AD&D Insurance • Short Term Disability (STD) • Long Term Disability (LTD) • Voluntary Buy-Up LTD • Hospital Indemnity • Accident Insurance • Critical Illness • 401(k) Retirement Savings Plan • Daily Pay • Business Travel Insurance • Legal Plan • Identity Protection