Customer Success Associate – US DOD, Army

🔥 17 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $73.8k - $108.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Drive First Alert product adoption, renewal, and usage among First Alert customers • Build a strategy to foster account growth • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans • Serve as a First Alert platform expert ensuring customer engagements support organizational goals • Collect customer feedback and articulate recommendations for First Alert product development to engineering and product teams

🎯 Requirements

• Bachelor's degree or equivalent relevant experience in a related field • 3-5 years of customer success/account management experience • Specific experience supporting the public sector, including but not limited to Federal Civilian agencies • Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations • Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences • High level of accountability and the ability to execute independently on multiple projects and deadlines

🏖️ Benefits

• Flexible work arrangements • Generous PTO and sick leave • Professional development funds