Customer Success Manager

🕒 April 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics • Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices • Hold direct commercial responsibility–owning the end-to-end renewal lifecycle/process and driving account growth initiatives–for a dedicated portion of your portfolio, while also partnering seamlessly with Account Managers who lead the commercial process on shared accounts • Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles, and other key information necessary to secure renewals and spot expansion opportunities • Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

🎯 Requirements

• Native French or full working proficiency • 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of owning customer renewals and driving commercial growth • Strong commercial acumen with experience navigating complex renewal cycles, negotiating, and strategizing account expansion • Experience providing product support at the user level, with a strong focus on delivering the best possible client experience • Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus • Highly accountable and detail-oriented, with the self-motivation to execute on multiple competing priorities and deadlines in a fast-paced environment

🏖️ Benefits

• Flexible work arrangements • Generous PTO and sick leave • Competitive benefits package