Technical Support Engineer – VOIP, MSP

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DataPhone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

DataPhone is a developer staff-augmentation and managed engineering-teams provider that connects businesses with pre-vetted software engineers and designers. The company offers end-to-end delivery — from sourcing and technical screening to contracts, compliance, and ongoing performance management — positioning itself as an extension of client engineering teams. Services highlighted include frontend, backend, full‑stack, DevOps & cloud, QA & testing, and UI/UX design, with claims of fast time-to-hire, high client satisfaction (around 4. 8/5), and strong retention metrics. DataPhone targets startups to enterprises seeking flexible, scalable engineering capacity and emphasizes culture fit, compliance, and measurable delivery through dashboards and regular reporting.

📋 Description

• Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems. • Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations. • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services. • Monitor and respond to alerts generated by RMM and monitoring tools. • Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues. • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions. • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint. • Perform user account administration through Active Directory and Azure Active Directory. • Document troubleshooting steps, resolutions, and technical procedures. • Escalate complex issues to senior engineers when necessary. • Participate in system deployments, migrations, and onboarding projects. • Maintain high customer satisfaction through professional communication and timely issue resolution.

🎯 Requirements

• 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles. • Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms and call quality troubleshooting. • Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts. • Experience with Microsoft 365 Administration. • Knowledge of Active Directory and Azure Active Directory. • Experience using PSA and RMM tools in client-facing support environments, including platforms such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms. • Experience handling technical support directly with clients by phone, email, and ticket queues. • Experience communicating with international clients. • Business-fluent verbal and written English communication skills. • Availability during US business hours.

🏖️ Benefits

• Professional growth opportunities • Exposure to international clients and technologies • Collaborative and supportive work environment • Training and certification support