Data Stone
51 - 200 employees
Founded 2017
🤝 B2B
☁️ SaaS
B2B • SaaS • Data Management
Data Stone is a company specializing in data enrichment and customer prospecting services, designed to help businesses expand their sales and reach potential clients across Brazil. They offer an online platform, Stone Station, which provides access to customer data, demographic insights, and various communication tools including WhatsApp, SMS, and email marketing. Data Stone also features a lab for tailored projects, leveraging cutting-edge technology to create customized solutions that enhance business opportunities.
Product Support Engineer
🕒 April 29
🗣️🇧🇷🇵🇹 Portuguese Required
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Data Stone
51 - 200 employees
Founded 2017
🤝 B2B
☁️ SaaS
B2B • SaaS • Data Management
Data Stone is a company specializing in data enrichment and customer prospecting services, designed to help businesses expand their sales and reach potential clients across Brazil. They offer an online platform, Stone Station, which provides access to customer data, demographic insights, and various communication tools including WhatsApp, SMS, and email marketing. Data Stone also features a lab for tailored projects, leveraging cutting-edge technology to create customized solutions that enhance business opportunities.
📋 Description
• Solve real problems: assist customers quickly and clearly, investigate root causes, diagnose technical issues and anticipate patterns before escalating • Ensure onboarding that creates autonomy, helping customers implement and extract value from the ecosystem, reducing reliance on support • Work on integrations and technical debugging, supporting with APIs, webhooks, JSON parsing and error investigation before involving developers • Support system tracking by installing scripts, using Google Tag Manager (GTM) and interpreting captured data • Scale support: create and maintain a knowledge base, evolve the chatbot (Gleap) and automate repetitive responses • Use AI as a standard to investigate issues, improve responses and automate operational tasks • Act as a bridge with Product: report bugs clearly, reproduce issues and ensure solutions are communicated back to the customer
🎯 Requirements
• Bachelor's degree • Knowledge of HTML and script manipulation • Ability to read and interpret JSON • Knowledge of APIs • Knowledge of webhooks • Experience with technical debugging • Experience with HTTP requests and responses • Knowledge of Google Tag Manager (GTM) or tag logic • Knowledge of events and data collection • Experience using support (help desk) tools for ticket management • Experience providing customer support via tickets/chat, especially on SaaS platforms
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