Account Manager, Provider

🕒 6 days ago

🇺🇸 United States – Remote

💵 $72k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Serve as the primary point of contact for assigned provider accounts • Own customer satisfaction, retention risk identification, and issue communication • Translate operational performance into clear, customer-facing narratives • Lead account planning focused on value realization and renewal readiness • Collect, document, and triage Voice of Customer (VOC) feedback • Manage customer-facing escalations and coordinate internal response • Drive adoption of Datavant workflows, digital tools, and standard offerings • Maintain accurate account documentation, health indicators, and risk flags

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience) • 3–5 years experience in account management, customer success, or healthcare services • Strong communication and relationship management skills • Ability to interpret performance data and explain outcomes to customers • Familiarity with HIPAA-regulated environments preferred • Comfort operating in a fast-paced, matrixed organization • Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)

🏖️ Benefits

• health screenings and proof and/or completion of various vaccinations