Client Success Manager – Payer

🕒 May 21

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support. • Manage coordination, tracking and reporting of all things related to customer projects. • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams. • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). • Own customer operations project management processes, tools, reference materials and cross functional usage. • Monitor project status and success throughout the entire project lifecycle. • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team. • Identify, define and execute process improvements in line with department needs and organizational goals. • Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

🎯 Requirements

• 3-5 years of Account Management experience • Project management experience preferred • BS degree in business, technology or related field • Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems • Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level • Advanced Excel skills, some knowledge of sql queries preferred • Excellent written and oral communication skills • Strong bias for action and collaboration and well developed sense of urgency • Strong curiosity and ability to correlate data from many sources • Professional and respectful demeanor in a relaxed work environment • Detail oriented, self‐starter with proven track record of execution and results • Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment • Advanced presentation skills; comfortable presenting to multiple audiences • Ability to establish rapport with multiple client stakeholders • Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes. • Demonstrated ability to conceptualize, manage and prioritize multiple projects

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options