Customer Service Specialist

🕒 2 days ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs) • Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently. • Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality. • Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions. • Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience. • Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers' needs and enhance their experience. • Ensure accuracy and attention to detail in all customer interactions to deliver quality work. • Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed. • Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment. While adhering to company policy. • Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.

🎯 Requirements

• Education: High school diploma or equivalent required; Bachelor’s degree preferred. • Experience: Previous experience in a customer service or customer support role, ideally within a service-focused company (e.g., legal or medical sector). Experience with remote desktop tools, SalesForce, and Microsoft 365 is highly desirable. • Skills & Competencies: Strong communication skills, both written and verbal, with an emphasis on clarity and empathy. • Ability to think critically and make decisions in a fast-paced environment. • Familiarity with cross-selling and upselling in a customer service setting. • Other: Experience in the legal or medical fields is a plus, though not required.

🏖️ Benefits

• Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.