Customer Success Manager

🕒 May 20

🇺🇸 United States – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor. • Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio. • Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices. • Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience. • Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions. • Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio. • Partner with Sales to support contract renewals and identify upsell opportunities.

🎯 Requirements

• 3+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts. • Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders. • Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams. • Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs. • Highly proactive, self-motivated, and responsive with strong problem-solving skills. • Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged. • Strong project management and documentation skills. • Bachelor’s degree required. • Willingness to travel for key client engagements and conferences (~3-4 times per year). • Experience working with AI-based software (preferred). • Experience working with remote/distributed teams (preferred).

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • Unlimited paid time off (PTO) plan, plus holidays • Retirement savings plan • Flexible work arrangements • Opportunities for career growth and development • Employee wellness programs • Generous parental and family leave