Manager, Client Success

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 6+ years experience in client management, account management, or customer success roles • Experience working in the healthcare insurance and/or healthcare audit industry required • Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail • Experience leading or mentoring team members. • Strong communication and presentation skills, with the ability to manage relationships across client and internal teams. • Demonstrated success in delivering client-focused solutions that meet business needs. • Excellent problem-solving, organization, and analytical skills. • Proficiency in project management and data tools. • Collaborative, flexible, and able to adapt quickly in a fast-paced environment. • Strong judgment and ability to manage competing priorities effectively. • Demonstrated ability to work within a diverse work group environment • Willingness to travel up to 15% of the time

🏖️ Benefits

• Equal Employment Opportunity employer • Health screenings • Vaccination requirements • Reasonable accommodations for disabilities