Vendor Operations Manager

🕒 May 15

🇺🇸 United States – Remote

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dave

WebsiteLinkedInAll Job Openings

201 - 500 employees

Fighting for the underdog – We started Dave for one reason: banks weren’t built for people like us, and we knew we deserved better.Like David slaying Goliath, we set out to take on banks and their predatory ways. Our first fight? Making overdraft fees a thing of the past by spotting members the money they needed, without charging them $38. Why? Because it’s the right thing to do.Since then, we’ve continued to bring our members the products traditional banks won't: $500 advances, fee-free goal tracking, and simple ways to find Side Hustles when you’re behind on your budget. We’ve grown a lot since we started, but one thing has never changed: We’re building products that level the financial playing field.

📋 Description

• Vendor oversight for dispute and fraud workflows, ensuring adherence to regulatory requirements, SLAs, and quality standards • Day-to-day performance management across offshore BPO partners, including KPIs, reporting, and ongoing calibration • Audit and control processes that identify gaps in dispute handling, documentation, and compliance readiness • Root cause analysis across disputes, chargebacks, and operational errors — and the actions that prevent repeat issues • Cross-functional workflows with Risk, Compliance, Legal, Fraud, and Product to improve dispute accuracy and operational clarity • SOPs and process design for new products, regulatory changes, and evolving servicing models

🎯 Requirements

• 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments • Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML • Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance • Experience supporting multi-channel member operations (phone, chat, email, back-office) • Experience building reporting and analyzing performance trends across operations • Familiarity with Zendesk (or similar CRM), Looker/Mode, JIRA, Confluence • Ability to interpret regulatory requirements and translate them into operational processes • Strong analytical, documentation, and communication skills • SQL or data querying experience (Bonus) • Experience with dispute intake and processing teams (Bonus)

🏖️ Benefits

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals • Flexible hours and virtual-first work culture with a home office stipend • Premium Medical, Dental, and Vision Insurance plans • Generous paid parental and caregiver leave • 401(k) savings plan with matching contributions • Financial advisor and financial wellness support • Flexible PTO and generous company holidays, including Juneteenth and Winter Break • All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team