Customer Service Agent, Japanese

🔥 12 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels • Support customers with enquiries related to hotels, flights, activities and other travel products • Professionally handle a high volume of customer and partner enquiries • Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries • Identify opportunities to improve customer service through self-service initiatives and process improvements • Provide feedback and contribute to initiatives that improve operational efficiency • Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching • Perform office-based administrative duties whenever required • Work collaboratively with the wider team to contribute to the overall customer experience

🎯 Requirements

• Excellent spoken and written English and Japanese • At least 1 year of experience in a customer-facing or partner-facing role • Strong customer service skills, including attentiveness, empathy, patience and consistency • Excellent verbal and written communication skills • Professional telephone etiquette • Excellent attention to detail • Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements • High degree of integrity and ability to handle confidential information • Ability to work effectively in a fast-paced environment

🏖️ Benefits

• Work-from-home arrangement in Malaysia • Competitive compensation package • Performance bonus opportunities • Employee benefits • Career and professional development opportunities • Access to thousands of free learning courses • Initial training and ongoing coaching • Inclusive and supportive working environment • Opportunity to work within a global team • Relocation support

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