Insurance Counselor I

🕒 May 8

🗣️🇪🇸 Spanish Required

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Logo of DaVita Kidney Care

DaVita Kidney Care

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Provide education and guidance to DaVita patients about health insurance and the implications of different insurance options • Help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions • Travel to our DaVita clinics in central Orlando and other surrounding areas • Conduct patient insurance education while operating within established compliance parameters of the company • Identify and effectively communicate opportunities to better the insurance status of the patient • Provide information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary • Complete insurance assessments/evaluations for patients to accurately document patient education sessions • Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns • Build and maintain relationships with field partners to ensure seamless patient support • Attend team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates.

🎯 Requirements

• High School Diploma or equivalent is required • Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred • Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred • Basic computer skills, high speed internet (minimum of 40 GB) and a private workspace • Valid driver’s license with an acceptable driving record • Bilingual(English/Spanish) preferred.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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