Medical Contact Center Oversight and Strategy Lead

Job not on LinkedIn

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $96 / hour

⏳ Contract/Temporary

🟠 Senior

📞 Call Center Representative

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DAWAR CONSULTING INC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

DAWAR CONSULTING INC. is a trusted provider of workforce solutions and professional services tailored for the Medical Science industry. Specializing in Human Capital Management (HCM) and ITSM consulting, DAWAR offers expert implementation of SaaS and Cloud-based solutions from platforms like Workday and ServiceNow. Their comprehensive staffing services include global talent acquisition, recruitment process outsourcing, and staff augmentation, ensuring that they connect skilled professionals with career opportunities while enhancing organizational productivity and efficiency.

📋 Description

• Oversee day-to-day operations and governance of the US Medical Contact Center vendor. • Monitor vendor performance, KPIs, SLAs, and drive continuous process improvements. • Ensure compliance with GCP, GVP, regulatory requirements, and audit readiness. • Manage budgets, forecasting, resource planning, SOWs, and operational governance. • Partner with internal stakeholders to align contact center strategy with evolving business needs. • Lead digital transformation initiatives, including AI, automation, CRM optimization, and multi-channel engagement. • Analyze operational metrics and implement strategies to enhance customer experience and operational efficiency.

🎯 Requirements

• Bachelor's degree in Business, Life Sciences, Healthcare, or a related field (Master's/MBA preferred). • Proven experience managing or overseeing a Medical Contact Center within the pharmaceutical industry. • Strong vendor management, stakeholder engagement, and operational leadership experience. • Knowledge of GCP, GVP, pharmacovigilance, and regulatory compliance. • Experience with CRM platforms, performance analytics, budgeting, and service governance. • Excellent communication, project management, and continuous improvement skills.

🏖️ Benefits

• Medical • Dental • Vision • Paid Sick leave • 401K