Contact Center Supervisor

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🔥 9 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers integrated payroll, HR, workforce management, talent management, and benefits administration for employers. It is offered as a software-as-a-service (SaaS) solution designed to help organizations manage employee lifecycle processes, payroll and scheduling in a unified system.

📋 Description

• This job is responsible for providing quality and efficient customer service in a call center environment through the daily management of a team. • Provides daily directions and communication to employees so that the customer service calls are answered in a timely, efficient and knowledgeable manner. • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. • Provide statistical and performance feedback and coaching on a regular basis to each team member. • Write and administer performance reviews for skill improvement. • Provide support for employees by providing appropriate coaching, counseling, direction and resolution.

🎯 Requirements

• One year certificate from college or technical school; or one year to 18 months related experience and/or training; or equivalent combination of education and experience; BA preferred • 3-5 years customer service experience required; preferably within a healthcare setting • Excellent communication skills, both verbal and written are required.

🏖️ Benefits

• N/A