Call Center Representative

🔥 18 minutes ago

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Listen actively to understand customer needs and offer clear, accurate information. • Process transactions efficiently via web-based applications and handle research requests with precision. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Support team operations during peak times or absences to help maintain seamless service.

🎯 Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Proficient in English. • Complete a background check, credit check, and security fingerprinting. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Benefits

• Work From Home • Full-Time Employment: Reliable schedule and stability. • Competitive Pay: $11/hour starting on day one. • Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST. • Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST. • Paid Training: Get the training you need to excel. • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. • Career Growth: Opportunities to advance your career in a supportive, innovative environment. • Full Benefits: Comprehensive benefit options and a great work environment that values your success.