Scheduler – Patient Navigation Representative, Call Center

🔥 5 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

🤝 Non-profit

Healthcare • Education • Non-profit

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Answer high-volume inbound calls with professionalism, empathy, and outstanding phone etiquette. • Schedule medical appointments across multiple specialties using electronic medical record (EMR) systems and medical office scheduling protocols. • Perform comprehensive patient registration, including demographic updates, insurance details, and verification of coverage and benefits. • Utilize medical terminology accurately during patient interactions and when communicating with clinical teams. • Verify insurance benefits and document eligibility to ensure accurate billing and seamless patient flow. • Maintain and meet call center KPIs such as call handling time, quality scores, accuracy, and service-level metrics. • Provide exceptional customer service by handling patient questions, concerns, and requests with courtesy and efficiency. • Use Microsoft 365 and other digital tools to manage daily tasks, communications, and documentation. • Collaborate with department management (manager, team lead, supervisor) to support patient needs and appropriate scheduling.

🎯 Requirements

• High school diploma required or higher level of education preferred. • 1–2 years of call center experience in a high-volume environment with measurable KPIs. • Medical office or healthcare call center experience (previous work in a medical group or large healthcare system preferred). • Strong knowledge of medical terminology. • Experience with medical appointment scheduling and patient access workflows. • Proficiency in patient registration processes. • Demonstrated ability with insurance verification of benefits (commercial, Medicare, Medicaid). • High level of computer literacy, including Microsoft 365 applications. • Excellent interpersonal communication and exceptional phone etiquette. • Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. • Experience with EMR/EHR systems (e.g., EPIC, NextGen, or similar). • Call Center Agent certification a plus

🏖️ Benefits

• Day 1 benefits, no waiting period! • Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B • Colleague Referral Program to earn cash and prizes • Unlimited career growth opportunities • Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday