Enrollment Specialist

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🔥 9 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Enrollment Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers integrated payroll, HR, workforce management, talent management, and benefits administration for employers. It is offered as a software-as-a-service (SaaS) solution designed to help organizations manage employee lifecycle processes, payroll and scheduling in a unified system.

📋 Description

• Conduct high-volume outbound and inbound phone calls to insureds, provider agencies, caregivers, and independent providers regarding EVV enrollment. • Educate callers on EVV program requirements, enrollment procedures, deadlines, and available support resources. • Guide stakeholders through the enrollment process, ensuring all required information and documentation are obtained. • Assist providers with complete enrollment forms, account setup, and system access. • Verify enrollment information for accuracy and completeness. • Document all customer interactions, enrollment activities, and case notes in the appropriate systems. • Follow up with insureds and providers to obtain missing information and ensure timely completion of enrollment. • Respond professionally to questions, concerns, and enrollment issues while providing exceptional customer service. • Coordinate with internal departments and external partners to resolve enrollment-related issues. • Monitor assigned enrollment cases and meet established productivity, quality, and service-level expectations. • Maintain confidentiality of protected health information (PHI) and comply with HIPAA and all applicable state and federal regulations. • Stay current on EVV program requirements, policies, and system updates. • Build and maintain strong client relationships to ensure satisfaction and compliance with EVV requirements. • Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. • Gather required information from claimants and caregivers and accurately record data in Wellcove’s platforms/systems. • Maintain organized documentation for all client interactions, training sessions, and compliance activities. • Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. • Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. • Comply with customer support objectives and performance standards • Effective use process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests • Willingness to learn new duties and technology-related skills as required.

🎯 Requirements

• High School or GED required • Bachelor's Degree, or equivalent combination of education, training, and experience preferred. • Proficiency with Microsoft office applications, Nitro, and the ability to learn multiple software applications. • Accountable and able to work remotely and independently. • Displays a positive ‘can do’/customer-first attitude. • Ability to accurately document customer responses while simultaneously speaking with customers. • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. • Collaborative team spirit. • Ability to explain complex processes in a clear and easy-to-understand manner. • Knowledge of HIPAA privacy requirements and confidentiality standards. • Ability to meet performance metrics related to call volume, quality, and enrollment activation. • Must have a dedicated remote work location free from background noises, interruptions, and desk clutter. • Must have reliable internet connection and access to a smart phone.