Dental Implementation & Training Specialist

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🔥 16 minutes ago

🌲 North Carolina, Oklahoma, +1 more states – Remote

🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $40 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian. It provides a unified, single-application solution for payroll, HR, workforce management (time & attendance, scheduling), benefits, and talent management, delivered as a SaaS product to organizations to manage the employee lifecycle and payroll processes.

📋 Description

• Lead hands-on, role-based training for dental providers, Dental Assistants, Insurance Coordinators, and front office teams on Dentrix Enterprise. • Train teams on insurance workflows, treatment planning, case presentation, and membership programs within the system. • Provide at-the-elbow support during go-live, ensuring staff confidence and continuity of patient care. • Customize and deliver training curriculums tailored to individual practice needs and team skill levels. • Serve as a trusted dental subject matter expert, able to answer operational, workflow, and system-related questions. • Act as the primary point of contact for practices during implementation. • Set expectations, manage resistance to change, and confidently navigate difficult conversations when needed. • Intake, triage, and manage issues, ensuring timely resolution and clear communication. • Provide regular updates and escalate risks or concerns appropriately. • Work closely with: • Dental practices and operational leaders • IT and Enterprise Project teams • Practice Technology Support teams • Third-party dental software and equipment vendors • Build strong, collaborative relationships across clinical, administrative, and technical teams.

🎯 Requirements

• Dental office or Dental Service Organization (DSO) experience required, no exceptions • Strong understanding of: • Dental insurance processes • Case acceptance and treatment planning • Membership programs • Front and back-office workflows • Experience in training or mentoring dental staff preferred • Strong communication skills with the ability to work across clinical, administrative, and technical teams • Proven ability to remain calm under pressure and manage competing priorities • High level of professionalism, organization, and accountability