ServiceNow Solutions Architect, Level V

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (from Ceridian) that unifies payroll, HR, benefits, workforce management (time and attendance, scheduling), talent management, and analytics into a single SaaS application. It is designed for enterprise customers to manage payroll and workforce processes in real time, support compliance, and optimize labor across organizations.

📋 Description

• Responsible for leading the design and delivery of transformational platform implementations. • Partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions. • Engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization. • Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance. • Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact. • Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications. • Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams. • Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories. • Ensure solution alignment with enterprise architecture, business needs, and platform best practices. • Review technical design documents, data models, and integration patterns for quality and compliance. • Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes. • Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs. • Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies. • Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions. • Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes. • Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology.

🎯 Requirements

• Bachelor's degree in computer technology or equivalent combination of education and experience • Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery. • Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent) • ServiceNow Certified Technical Architect (CTA) • Certified Master Architect (CMA) • Enterprise Architecture Certification • Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI. • Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling • Strong written communication; ability to develop compelling business cases, technical specifications, executive summaries, and board presentations • Ability to manage delivery teams (5-50 people across functional and technical disciplines); drive accountability for schedule, quality, and business outcomes • Ability to utilize ServiceNow capabilities: Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization • Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization • Skilled at distilling complexity into clear narratives; ability to quantify platform value and organizational impact (operational efficiency, cost reduction, business process improvement) • Skilled with consulting or systems integrator background, advising clients on platform strategy • Experience with published thought leadership (blog posts, industry papers, conference presentations) on ServiceNow implementation or digital transformation • Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR) • Knowledge of Bravium and the governance platform • Knowledge of multi-divisional or multi-geography operating models and how ServiceNow scales across complex organizational structures