Head of Commercial Operations and Enablement

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🔥 10 minutes ago

🏈 Alabama, Arizona, +6 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers payroll, HR, workforce management, benefits, talent management, and workforce analytics as a unified, single-application SaaS solution for employers. It is designed for enterprise and mid-market organizations to manage payroll, time and attendance, scheduling, compliance, and employee lifecycle functions in one system.

📋 Description

• Own the GTM data model – ensuring consistent definitions, clean data, and a single source of truth across Sales, Marketing, and Customer Success • Design and maintain dashboards and reporting that give GTM leadership real-time visibility into pipeline, conversion, retention, expansion, and team performance • Partner with Finance to align on revenue reporting and forecast methodology • Establish and enforce data hygiene standards across all GTM systems, with accountability frameworks to sustain them • Own the GTM tech stack – including CRM (Salesforce), marketing automation, customer success platforms, and any adjacent tooling • Evaluate, implement, and optimize tools that improve team efficiency and data quality • Serve as the primary liaison between GTM and IT/Engineering for system integrations and enhancements • Ensure tooling decisions support the full customer bowtie – from first inquiry through long-term retention • Define, document, and continuously improve core GTM processes – lead management, pipeline governance, handoff protocols, renewal workflows, and more • Build the operating infrastructure that allows GTM teams to scale without adding proportional headcount • Identify friction points across the customer journey and lead cross-functional efforts to resolve them • Own deactivation processes – ensuring customer offboarding is handled with precision, proper documentation, and minimal revenue leakage • Build and lead the enablement function for all GTM teams – Sales, Customer Success, Implementations, and Contact Center • Develop onboarding programs, ongoing training, and role-specific playbooks that accelerate ramp and improve consistency • Partner with Product and Marketing to ensure field teams are equipped to communicate new features, positioning changes, and competitive updates effectively • Create a feedback loop between the field and Product/Marketing so customer and prospect insights inform roadmap and messaging • Design the reporting cadence that powers weekly, monthly, and quarterly GTM leadership reviews • Build and maintain the commitment log and accountability infrastructure for the GTM leadership team • Provide the CCO and GTM leaders with the data and analysis needed to make confident, timely decisions • Create board and executive-ready reporting on GTM performance across the full customer bowtie • Own the end-to-end deactivation process for churned or offboarding customers • Ensure all deactivations are executed accurately, on time, and with proper documentation • Partner with CS, Finance, and Legal to minimize risk and protect data integrity through the offboarding process • Identify patterns in deactivation data that surface retention risk signals for the broader CS team

🎯 Requirements

• 7–12 years of progressive experience in Revenue Operations, Sales Operations, or GTM Enablement within a B2B SaaS environment • Proven track record of building or significantly scaling an operations or enablement function • Experience owning a GTM tech stack including Salesforce CRM; familiarity with marketing automation (HubSpot or Marketo), customer success platforms, and intent data tools (6sense, Demandbase) is strongly preferred • Experience in a PE-backed or high-growth environment preferred • Senior living, healthcare technology, or vertical SaaS experience a plus but not required • Strong analytical skills – comfortable building models, interpreting data, and translating analysis into actionable recommendations • Exceptional process design instincts – you see inefficiency and immediately start designing the fix • Clear, confident communicator who can present data and recommendations to a CCO, CFO, or board audience • Collaborative by nature – this role succeeds through influence, not authority • High ownership mentality – you don't wait to be asked, you identify what needs to happen and make it happen • Ability to hold multiple workstreams simultaneously without losing precision on any of them.