Call Center Customer Service Representative – 1st Shift

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • B2B

Dayforce is a cloud-based human capital management (HCM) and workforce management platform. It provides a unified SaaS application that combines payroll, time and attendance, benefits administration, talent management, workforce scheduling, and analytics to help employers manage their workforce and HR processes. Dayforce is sold to businesses as a B2B solution and is commonly used by mid-market and enterprise employers.

📋 Description

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence • Listen actively to understand client goals and create travel solutions tailored to their needs • Guide clients through itinerary options, modifications, and travel best practices • Deliver exceptional service that drives client satisfaction and supports performance goals • Collaborate with internal teams to ensure smooth, accurate travel arrangements • Proactively identify and act on opportunities to improve the client experience

🎯 Requirements

• A strong customer service mindset – you're motivated by helping others • Excellent communication skills and the ability to build trust quickly • Tech-savvy and comfortable using email, chat, and other digital tools • Detail-oriented, organized, and thrives in a structured environment • Previous client service or call center experience is a plus, but not required • High school diploma or equivalent

🏖️ Benefits

• A respected, mission-driven company committed to innovation and service excellence • Career growth pathways and continuous training • A collaborative culture where your voice is heard and your work matters • Equipment provided and travel covered for required in-person training