Senior Customer Solutions Engineer

🕒 April 9

🇺🇸 United States – Remote

💵 $111k - $159k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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dbt Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

dbt Labs is on a mission to empower data practitioners to create and disseminate organizational knowledge. Since pioneering the practice of analytics engineering through the creation of dbt—the open source data transformation tool made for anyone that knows SQL—we've been fortunate to watch more than 5,000 companies use dbt to build faster and more reliable analytics workflows.

📋 Description

• Diagnosing and resolving technically complex issues related to dbt, SQL queries, templating languages (Jinja/Liquid), and cloud data platforms. • Clarifying customer goals and context before jumping into solutions — ensuring that any workaround or fix is anchored in what the customer truly needs. • Root cause analysis — narrowing down issues quickly and precisely, resulting in faster time-to-resolution or high-quality escalation to engineering. • Communication excellence — setting expectations, providing timely updates, and ensuring that even long-running cases resolve with high customer satisfaction. • Bringing others along — explaining why something is happening, not just what’s happening, in a way that builds trust and shared understanding. • Creating documentation and internal enablement material that help the broader team level up and improve efficiency across the support org.

🎯 Requirements

• 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment. • Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations. • Excellent written and verbal communication; able to explain symptoms, root causes, and solutions clearly. • Hands-on experience in managing escalations to Engineering, with attention to reproducibility and clarity. • A collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed. • Comfortable working with distributed teams across time zones — especially cross-region Engineering partners.

🏖️ Benefits

• Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Flexible stipends for: • Home office setup • Learning and development • Office space • And more