Digital Federal Credit Union
1001 - 5000 employees
Founded 1979
🏦 Banking
💸 Finance
🤝 Non-profit
Banking • Finance • Non-profit
Digital Federal Credit Union is a member-owned, not-for-profit credit union offering a full range of retail and business financial services. DCU provides checking and savings accounts, loans (vehicle, mortgage, student, personal, commercial), credit cards, investment and insurance products, digital banking and mobile apps, and financial education and community support programs. It operates branches and a large ATM network and emphasizes low fees, competitive rates, member-focused service, and community impact.
Information Center Assistant Manager
🔥 23 hours ago
🗻 New Hampshire, Massachusetts – Remote
💵 $78.9k - $88.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🦅 H1B Visa Sponsor
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Digital Federal Credit Union
1001 - 5000 employees
Founded 1979
🏦 Banking
💸 Finance
🤝 Non-profit
Banking • Finance • Non-profit
Digital Federal Credit Union is a member-owned, not-for-profit credit union offering a full range of retail and business financial services. DCU provides checking and savings accounts, loans (vehicle, mortgage, student, personal, commercial), credit cards, investment and insurance products, digital banking and mobile apps, and financial education and community support programs. It operates branches and a large ATM network and emphasizes low fees, competitive rates, member-focused service, and community impact.
📋 Description
• Manage, supervise, coach, and assist team members • Provide performance development opportunities for Information Center staff • Support DCU's Service Excellence initiative through direct coaching • Facilitate regular team meetings and one on one coaching sessions
🎯 Requirements
• High School diploma or equivalent • Previous contact center supervisor or management experience • Strong technical skills, including proficiency in all MS Office programs and contact center related systems • Excellent verbal and written communication skills • Strong analytical skills
🏖️ Benefits
• Health insurance • 401(k) matching • Professional development opportunities
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