Senior Designated Support Engineer

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔧 Hardware

💰 $300M GROWTH EQUITY VC on 2025-01

Artificial Intelligence • Hardware

DDN is a global provider of high-performance data infrastructure and an advanced data intelligence platform built for demanding AI and GPU workloads. DDN delivers purpose-built hardware (e. g. , AI400X systems) and software solutions (EXAScaler, Infinia, Data Intelligence Platform) to power AI factories, sovereign AI, hyperscalers, and supercomputing environments, optimizing GPU utilization and end-to-end AI pipelines. The company serves enterprises and cloud providers across industries including automotive, financial services, life sciences, media & entertainment, higher education, and the public sector, emphasizing data sovereignty, multi-tenant cloud deployments, and performance at scale.

📋 Description

• Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments • Support multiple strategic customer accounts within DDN’s global follow-the-sun support model • Collaborate with engineering and support teams across APAC, EMEA, and the Americas for case handoffs • Serve as a senior escalation point for complex customer issues and high-priority incidents • Troubleshoot and resolve Lustre parallel file system and large-scale storage issues • Work with customer administrators and infrastructure teams to diagnose and resolve system issues • Collaborate with engineering on product quality, root cause analysis, and field insights • Develop and execute test plans for upgrades, maintenance, and troubleshooting • Improve internal troubleshooting tools and support processes • Review and contribute to technical documentation • Communicate complex technical concepts to customers • Build relationships with key customer stakeholders • Mentor junior support engineers and share knowledge globally • Manage multiple priorities and customer satisfaction • Participate in a rotating APAC on-call schedule • Work flexible hours to support APAC time zones and global customer operations

🎯 Requirements

• 7+ years of experience in technical support, systems engineering, or infrastructure engineering roles • Strong experience supporting Linux-based storage or high-performance computing environments • Experience supporting complex enterprise infrastructure platforms in post-sales environments • Proven expertise diagnosing and resolving complex system and infrastructure issues • Excellent customer communication and stakeholder management skills • Ability to work independently and as part of a distributed global technical team • Extensive experience with Lustre parallel file systems, including administration, implementation, or support • Strong expertise in Linux operating systems and system administration • Deep understanding of storage platforms, Linux operating systems, networking fundamentals, and parallel file systems • Strong knowledge of RAID, erasure coding, distributed storage architectures, and large-scale storage systems • Solid understanding of Ethernet, TCP/IP, routing, and network troubleshooting • Experience with Spectrum Scale or StorNext preferred • Experience writing or debugging Shell, Python, or Perl scripts preferred • Experience with InfiniBand and high-speed Ethernet networking environments preferred • Familiarity with NAS protocols including NFS, CIFS/SMB, S3, FTP, and SFTP preferred • Experience with authentication systems such as Active Directory or LDAP preferred • Experience troubleshooting complex InfiniBand and Ethernet networking environments preferred

🏖️ Benefits

• Remote work arrangement • Occasional travel within APAC for customer engagements or on-site troubleshooting

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