Senior Support Engineer

Job not on LinkedIn

🔥 13 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $10M Funding Round on 2011-06

Healthcare • Logistics • Manufacturing

DDN is a global leader in AI data intelligence solutions, providing high-performance computing and sophisticated data management technologies. With a focus on accelerating AI deployments and advanced data analytics, DDN's products, including the Data Intelligence Platform and advanced storage systems, serve diverse sectors such as healthcare, financial services, and government. DDN is committed to transforming enterprise data infrastructure to leverage the full potential of AI and drive operational efficiency.

📋 Description

• Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments • Support multiple strategic customer accounts within DDN’s global follow-the-sun support model • Collaborate with support and engineering teams across APAC, EMEA, and the Americas for case handoffs • Serve as senior technical escalation point for complex issues and high-priority incidents • Troubleshoot and resolve Lustre parallel file system and large-scale storage issues • Work with customer administrators and infrastructure teams to diagnose and resolve system issues • Collaborate with engineering on product quality, root cause analysis, and field feedback • Develop and execute test plans for upgrades, maintenance, and troubleshooting • Improve internal troubleshooting tools and support processes • Review and contribute to technical documentation • Explain complex technical concepts to customers • Build relationships with key customer stakeholders • Mentor junior support engineers and contribute to global knowledge sharing • Manage multiple priorities and customer satisfaction • Participate in APAC on-call support • Support APAC time zones and global customer operations • Travel occasionally within APAC for customer engagements or on-site troubleshooting

🎯 Requirements

• 7+ years of experience in technical support, systems engineering, or infrastructure engineering roles • Strong experience supporting Linux-based storage or high-performance computing environments • Experience supporting complex enterprise infrastructure platforms in post-sales environments • Proven expertise diagnosing and resolving complex system and infrastructure issues • Excellent customer communication and stakeholder management skills • Ability to work independently and as part of a distributed global technical team • Extensive experience with Lustre parallel file systems, including administration, implementation, or support • Strong expertise in Linux operating systems and system administration • Deep understanding of storage platforms, Linux operating systems, networking fundamentals, and parallel file systems • Strong knowledge of RAID, erasure coding, distributed storage architectures, and large-scale storage systems • Solid understanding of Ethernet, TCP/IP, routing, and network troubleshooting • Experience with Spectrum Scale or StorNext preferred • Experience writing or debugging Shell, Python, or Perl scripts preferred • Experience with InfiniBand and high-speed Ethernet networking environments preferred • Familiarity with NAS protocols including NFS, CIFS/SMB, S3, FTP, and SFTP preferred • Experience with Active Directory or LDAP preferred • Experience troubleshooting InfiniBand and Ethernet networks preferred

🏖️ Benefits

• Rotating on-call support schedule for APAC customer environments • Flexible hours when required to support APAC time zones and global customer operations • Occasional travel within APAC for customer engagements or on-site troubleshooting

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