Systems Support Engineer

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Support a 24×7 operational environment across rotational shifts • Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents • Conduct recording reviews to assess user experience and service impact • Collect application logs and escalate cases to the Development team with clear context • Track open issues, coordinate responses, and help clients resolve problems efficiently • Contribute to weekly/monthly client read-outs and progress presentations • Identify and help drive issue and bug remediation to resolution across the client base • Maintain an up-to-date log of known issues and fixes • Author and maintain technical and operational procedure documentation • Participate in daily/weekly technical and leadership calls • Keep stakeholders informed on progress • Build positive, professional relationships with customers and teammates

🎯 Requirements

• 3-4 years of experience in proactive support and infrastructure/application monitoring • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations • Commitment to following team, account, and client policies and procedures • Exposure to Application/Infrastructure Monitoring tools and solutions • Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs • Basic understanding of networking and Azure Monitoring • Intermediate SQL skills, including SQL Jobs, queries, blocking scenarios, and Always On configuration • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools • Basic knowledge of ITIL framework; V3.0 Foundation certification is an advantage • Ability to present data clearly using Power BI, Excel pivot tables, and charts • Good command of written and verbal English • International support experience; US or Europe experience preferred • Exposure to healthcare-related applications or patient care environments is nice to have • Familiarity with Azure cloud environments is nice to have • Bachelor's degree in Computer Science, Information Technology, or a related field • Relevant IT certification(s) are a plus • Strong written and verbal interpersonal and communication skills with a customer-first approach

🏖️ Benefits

• 24×7 support team with rotational shifts • Opportunity to grow technical foundation • Client-facing experience and professional development through operational responsibilities

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