Mortgage Support Analyst

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ocrolus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

💸 Finance

💳 Fintech

💰 $80M Series C on 2021-09

Artificial Intelligence • Finance • Fintech

Ocrolus is a company that provides AI-driven document processing automation with human-in-the-loop. It specializes in streamlining and enhancing the accuracy of financial document analysis and decision-making for various industries, including small business lending, mortgage, consumer, and multifamily sectors. Ocrolus's technology enables lenders to manage risk and avoid fraud by automating document analysis, ensuring compliance, and bolstering security. The company offers intelligent document processing solutions that classify, capture, detect, and analyze data, providing insights into cash flow, income, employment, address, and identity verification. Ocrolus is known for its innovative approach in automating business processes and enhancing back-office efficiency with a focus on making faster and more accurate financial decisions.

📋 Description

• Serve as the first point of contact for customers via email, chat, or phone • Handle incoming customer calls and support tickets • Resolve customer queries and ensure timely issue resolution • Deliver prompt, accurate, and courteous responses to customer inquiries and issues • Investigate and resolve customer complaints by collaborating with internal teams and using the platform to extract or verify data • Document customer interactions, queries, and resolutions • Monitor and track common issues to identify trends and escalate systemic problems • Improve support documentation, FAQs, and internal knowledge bases • Support service-level agreements and meet quality and responsiveness KPIs

🎯 Requirements

• 3+ years of experience • Strong written and verbal communication skills with a professional and empathetic tone • Strong analytical and logical reasoning capabilities • Proficiency in Google tools, including Google Docs and Google Sheets • Ability to handle multiple tasks, prioritize issues, and manage time effectively • Collaborative mindset and willingness to learn and adapt • Previous experience in the Mortgage Underwriting domain • Commerce background with a focus on Mathematics or Economics • Practical experience with mortgage platforms • Familiarity with ticketing systems and customer support metrics • Understanding of data integrity and confidentiality best practices

🏖️ Benefits

• Remote-first company • Opportunity to grow skills, take ownership of work, and make a meaningful impact • Inclusive workplace • Diverse perspectives valued • Core values-driven culture: Empathy, Curiosity, Humility, Ownership

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