Systems Support Engineer

🔥 11 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Support a 24×7 operational environment across rotational shifts • Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents • Conduct recording reviews to assess user experience and service impact • Collect application logs and escalate cases to the Development team with clear context • Track open issues, coordinate responses, and help clients resolve problems efficiently • Contribute to weekly/monthly client read-outs and progress presentations • Identify and help drive issue and bug remediation to resolution across the client base • Maintain an up-to-date log of known issues and fixes • Author and maintain technical and operational procedure documentation • Participate in daily/weekly technical and leadership calls and keep stakeholders informed • Build positive, professional relationships with customers and teammates

🎯 Requirements

• 3–4 years of experience in proactive support and infrastructure/application monitoring • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations • Commitment to following team, account, and client policies and procedures • Exposure to application/infrastructure monitoring tools and solutions • Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs • Basic understanding of networking and Azure Monitoring • Intermediate SQL skills, including SQL Jobs, queries, blocking scenarios, and Always On configuration • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools • Basic knowledge of the ITIL framework; V3.0 Foundation certification is an advantage • Ability to present data clearly using Power BI, Excel pivot tables, and charts • Good command of written and verbal English • International support experience; US or Europe preferred • Exposure to healthcare-related applications or patient care environments is a plus • Familiarity with Azure cloud environments • Bachelor's degree in Computer Science, Information Technology, or a related field • Relevant IT certifications are a plus • Strong interpersonal and communication skills with a customer-first approach

🏖️ Benefits

• 24×7 support team environment • Rotational shifts • Opportunity to grow technical foundation • International support exposure

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