Customer Success Manager

🕒 January 6

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Dealer Alchemist

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🚘 Automotive

📣 Marketing

🤝 B2B

Automotive • Marketing • B2B

Dealer Alchemist is a digital marketing and technology company that builds AI-driven websites and runs advertising and SEO programs specifically for car dealerships, dealer groups, and OEMs. Their offerings include mobile-first, inventory-aware websites, AI-optimized ad campaigns across Google/Bing/Meta/OTT, SEO focused on high-intent and inventory-based content, lead conversion tools, and soft credit pull capabilities — all intended to increase lead quality, calls, and vehicle sales. They position themselves as a B2B partner delivering scalable, certified solutions for individual dealerships, dealer groups, and OEM programs.

📋 Description

• Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management. • Guide new clients through onboarding to ensure early adoption and long-term satisfaction. • Run proactive bi-weekly Zoom check-ins with each dealer (camera on). • Monitor and interpret KPIs: pacing, cost-per-lead, lead volume, cost-per-sale, and campaign trends. • Flag and escalate performance issues; track all follow-ups through to resolution. • Maintain detailed CRM records in Zoho with same-day updates. • Respond to dealer questions and internal requests within 1 business hour, or by end of day. • Collaborate with top-notch internal teams to deliver best-in-class results. • Identify upsell opportunities, initiate referral asks, and contribute to client growth. • Track client satisfaction through tone, feedback, and performance trends. • Contribute to process improvements and sharpen your knowledge and systems mastery.

🎯 Requirements

• 2+ years in customer success, account management, or automotive advertising. • Must have automotive marketing experience. • Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems. • Strong written and verbal communication skills, confident leading client calls with camera on. • High follow-through, self-accountability, and strong time management skills. • Ability to receive feedback, navigate shifting priorities, and hold others accountable to shared goals. • Professional appearance and presence during virtual and in-person meetings.

🏖️ Benefits

• Health, dental, and vision coverage + 401(k) with company match. • Fully remote role with consistent schedule. • Structured onboarding and ongoing support. • Team culture focused on reliability, collaboration, and long-term growth.