Senior Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DealHub.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

DealHub. io is a comprehensive quote-to-revenue solution that accelerates sales processes with a low-code commerce engine. Specializing in CPQ (Configure Price Quote), CLM (Contract Lifecycle Management), and billing, DealHub empowers mid-market and enterprise leaders to optimize their sales teams and operations. Its platform integrates various functionalities, including proposal management, contract handling, and subscription management, all centralized in a digital DealRoom to streamline buyer and seller communication, enhancing efficiency in closing deals and revenue generation.

📋 Description

• Own and resolve complex, technically ambiguous, and escalated customer support cases worldwide • Provide expert-level application support for the DealHub platform • Investigate configuration logic, workflow engines, and CRM integration behavior • Diagnose root causes across DealHub, CRM systems, and third-party integrations • Trace API calls, data synchronization logic, and configuration layers • Work in a ticket system and communicate with customers by email, phone, and video calls • Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes • Serve as an internal technical reference for Support Specialists • Ensure tickets are fully resolved with a clear understanding of the underlying cause • Build customer confidence during technically difficult support situations

🎯 Requirements

• Significant, hands-on experience (several years) as a Support Specialist in B2B SaaS companies • Demonstrated depth handling the hardest tier of support cases • Advanced, proven experience with CRM integrations and implementations • Ability to reason about API behavior, data mapping, and sync logic • Deep familiarity with business applications and CRM platforms, including Salesforce, HubSpot, and similar platforms • Excellent communication skills and a customer-oriented approach under pressure • Bold, ambitious, and execution-oriented approach • Structured, creative problem-solving for issues without an obvious playbook • Strong, independent command of SQL queries for investigating and validating data issues • Bachelor's degree in a relevant field, such as Information Technology or Information Systems • Team player and resource for technically difficult questions • Fluent in English, written and verbal

🏖️ Benefits

• Full-time employment • Remote/hybrid work arrangement stated in the posting