
51 - 200 employees
🤖 Artificial Intelligence
Cloud • Data • Artificial Intelligence
Dedalus is a leading cloud computing company in Latin America, recognized for its expertise in cloud services and data management. They offer managed cloud services, professional cloud solutions, and data-driven AI services, partnering with major platforms like AWS, Azure, and Oracle. With a highly skilled team and a commitment to digital transformation, Dedalus aims to help businesses optimize their cloud environments and leverage innovative technologies for growth.
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
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51 - 200 employees
🤖 Artificial Intelligence
Cloud • Data • Artificial Intelligence
Dedalus is a leading cloud computing company in Latin America, recognized for its expertise in cloud services and data management. They offer managed cloud services, professional cloud solutions, and data-driven AI services, partnering with major platforms like AWS, Azure, and Oracle. With a highly skilled team and a commitment to digital transformation, Dedalus aims to help businesses optimize their cloud environments and leverage innovative technologies for growth.
• Act as the technical focal point for critical incidents and complex problems, and document them in the ITSM tool; • Perform advanced troubleshooting in FortiGate and FortiWeb environments; • Define and review security architectures and policies (firewall and WAF); • Implement and optimize security rules, VPNs and integrations; • Analyze security events and support incident response; • Provide technical support to mid-level and junior analysts and serve as a team reference; • Interact directly with customers in critical and strategic situations; • Create and evolve technical procedures, standards and best practices; • Drive continuous improvement of environments and operational processes; • Ensure technical quality of deliverables and comprehensive documentation of support activities; • Train and transfer knowledge to the technical team across all shifts, including procedures for off-hours support.
• Advanced knowledge of networking (TCP/IP, routing, NAT, VLANs, DNS); • Strong experience with FortiGate (advanced policies, NAT, VPN, deep troubleshooting); • Hands-on experience with FortiWeb (WAF, application protection, rule tuning); • Experience with advanced VPN troubleshooting (IPSec and SSL); • Advanced analysis of security logs and events; • Knowledge of security architecture in cloud environments (AWS, Azure or OCI); • Knowledge of hardening and security best practices; • Experience in critical/high-availability environments; • Bachelor's degree completed (Technology, Networking or Security); • Solid knowledge of ITIL (operations and incident/problem management); • Experience in N3 operations or equivalent; • Experience supporting customers in critical scenarios; • Intermediate to advanced proficiency in English or Spanish.
• Health plan with coverage for legal dependents; • Meal and food allowance (Flash Benefícios); • Telemedicine platform; • Dental plan; • Gym membership discount (TotalPass); • Pharmacy discount program; • Life insurance; • Private pension plan (retirement plan); • Childcare assistance; • Inclusion allowance; • Home office allowance; • Certification program; • Language training program; • Educational partnerships; • Birthday day off; • Extended paternity and maternity leave.
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