Dental Lab Partnership Manager

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Deep End Talent Strategies

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Deep End Talent Strategies is a comprehensive HR consulting firm that partners with growing organizations to attract, develop, and retain top talent. The company offers a variety of HR services including HR on Demand, Learning & Development, HR Assessment, Policies & Procedures, Outplacement Services, and Payroll Services. As a certified partner with the Predictive Index, Deep End Talent Strategies excels in talent optimization and offers tools like the H2L (Here to Learn) learning management system. This system provides a platform for housing, delivering, and tracking training content, with over 3,200 courses available. Deep End Talent Strategies aims to align employee and leadership development with business goals, offering customized solutions in compensation strategy, employee relations, teambuilding, and succession planning. Their tailored HR solutions are designed to enhance business results and team dynamics, serving both business and nonprofit sectors.

📋 Description

• Serve as the primary product and operational point of contact for Incisive's specialty lab network • Work directly with lab partners to ensure seamless case transitions across the practice – Incisive – lab workflow • Build and maintain strong working relationships with lab principals and production leads to facilitate open communication, surface friction early, and drive continuous improvement • Manage and streamline onboarding of new labs into the Incisive network, including workflow documentation, pricing, integration readiness, and training • Monitor lab capacity across the network and work proactively with labs and internal teams to prevent backlogs or case delays • Define, track, and enforce quality standards for each lab’s fulfillment, including turnaround time, remake rate, and case acceptance criteria • Develop escalation and remediation playbooks for quality issues, working with clinical support to resolve cases affecting practices • Conduct regular performance reviews with lab partners, sharing data and jointly identifying areas for improvement • Translate lab and practice workflow needs into clear, well-scoped product requirements, user stories, and acceptance criteria • Partner with product and engineering to design, build, and iterate on software that improves case submission, status visibility, quality tracking, and lab communication • Identify opportunities to automate manual touchpoints in the lab workflow, reducing friction for labs, practices, and the Incisive clinical team • Define and own the KPIs that measure lab network health: turnaround time, on-time delivery rate, remake rate, case volume by lab and discipline, and practice satisfaction • Build and maintain dashboards and reports that give internal stakeholders and lab partners clear visibility into performance • Analyze case flow data to identify patterns, inefficiencies, and opportunities for routing or workflow improvements • Deliver regular lab performance summaries to leadership, with clear recommendations and action plans • Partner with Incisive’s sales and growth teams to align lab capacity and capabilities with new practice onboarding plans • Work with clinical support to ensure the team has the tools, information, and processes needed to own every case from scan to delivery • Collaborate with finance and operations on lab pricing, invoicing accuracy, and cost-per-case tracking • Serve as the internal subject-matter expert on lab operations, educating stakeholders across the company on lab capabilities, constraints, and workflows • Contribute to Incisive’s lab network strategy, including decisions about which specialties and geographies to expand into • Evaluate new lab partners against defined criteria and lead the due diligence and onboarding process • Identify opportunities for deeper lab integrations—including data exchanges, automated case routing, and co-developed workflows—that create durable competitive advantages • Stay current on trends in dental lab technology, digital workflows, and materials to inform Incisive’s long-term product direction

🎯 Requirements

• Operations or clinical operations experience in healthcare, dental, or a related field • Demonstrated ability to build and manage external partner relationships, ideally with vendors, labs, or clinical service providers • Strong data and analytics instincts—comfortable defining metrics, digging into data, and communicating findings to varied audiences • Excellent communicator who can move fluidly between internal communications and operational conversations with lab partners • Highly organized with strong project management skills and the ability to drive multiple workstreams simultaneously

🏖️ Benefits

• Target Bonus: 20% • Equity Participation • Medical, Dental, and Vision Benefits • 401k with Company Match • Unlimited PTO