Director of Revenue Operations

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🕒 May 28

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Deep End Talent Strategies

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Deep End Talent Strategies is a comprehensive HR consulting firm that partners with growing organizations to attract, develop, and retain top talent. The company offers a variety of HR services including HR on Demand, Learning & Development, HR Assessment, Policies & Procedures, Outplacement Services, and Payroll Services. As a certified partner with the Predictive Index, Deep End Talent Strategies excels in talent optimization and offers tools like the H2L (Here to Learn) learning management system. This system provides a platform for housing, delivering, and tracking training content, with over 3,200 courses available. Deep End Talent Strategies aims to align employee and leadership development with business goals, offering customized solutions in compensation strategy, employee relations, teambuilding, and succession planning. Their tailored HR solutions are designed to enhance business results and team dynamics, serving both business and nonprofit sectors.

📋 Description

• Own Salesforce as the go-to-market system of record, including architecture, automation, permissions, integrations, and data integrity • Administer and optimize the broader GTM stack including HubSpot, Front, PandaDoc, Dialpad, and related integrations • Lead vendor evaluations, renewals, and stack rationalization decisions • Build scalable operational processes that support rapid company growth • Maintain visibility into roadmap priorities, operational initiatives, and system improvements • Design and operationalize customer lifecycle workflows across onboarding, deployment, Customer Success, and support • Build and implement customer health scoring frameworks and proactive risk workflows • Improve cross-functional handoffs to create a seamless customer experience • Develop segmentation and operational frameworks that align customer effort with account value and lifecycle stage • Establish pipeline hygiene standards, forecasting processes, and reporting cadences • Partner with Marketing on attribution, lead routing, and MQL-to-SQL workflows • Build operational frameworks that improve visibility, accountability, and conversion across the funnel • Build dashboards and reporting that drive executive decision-making across pipeline, retention, customer health, and revenue operations • Establish data governance, KPI ownership, and a single source of truth across go-to-market functions • Document SOPs, SLAs, and operational standards that scale with team growth • Eliminate manual work through automation and system design wherever possible • Use AI as a default operating tool for analysis, documentation, process design, data audits, workflow creation, and operational execution • Implement AI-driven workflows and automation across the go-to-market organization • Evaluate and operationalize emerging AI capabilities across the RevOps stack

🎯 Requirements

• 5+ years of experience in Revenue Operations, GTM Operations, or related operational leadership roles • Hands-on Salesforce experience including flows, validation rules, integrations, permissions, and automation • Robust experience supporting cross-functional go-to-market teams across Sales, Marketing, and Customer Success • Experience designing scalable operational processes in high-growth environments • Deep analytical and systems-thinking mindset with exceptional organizational skills • Comfortable operating in fast-moving environments where infrastructure is still being built • Highly self-directed with the ability to move between strategy and execution seamlessly • AI fluency and daily use of AI tools for operational leverage and workflow acceleration • Bonus if you have: • Experience with Customer Success platforms such as Vitally or Planhat • Experience with support platforms such as Zendesk, Intercom, or similar tools • HubSpot administration and marketing automation experience • Experience in vertical SaaS, healthcare technology, or hardware-enabled SaaS environments • Salesforce Administrator certification

🏖️ Benefits

• Medical, Dental, and Vision Benefits • 401k with Company Match • Unlimited PTO